A multi-center Ticket Management System for receiving locate request tickets, managing locator workflow and assignments, transmitting positive responses back to the originating One Call center, transmitting notifications to excavators and providing meters for managers to effectively manage their locate teams and response times. Along with the web application, we wanted the user out in the field to still be able to access their work flow, so we designed and built a mobile application.
After a lot of research and many conversations, we decided as a team that the best decision was to build a Progressive Web App (PWA) instead of a dedicated app for both iOS and Android. This presented some challenges and opportunities in how the mobile version could be built. I had to intentionally design the web version so that it would easily translate into a PWA, while still giving the feeling of a dedicated system application.
New Login/Sign up Screen
Menu View
New ticket list view
New ticket details view
V2 ticket list with map
V2 ticket details with map
V2 ticket details expanded
